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frequently asked Questions

  • A summary of inquiries from customers. We look forward to helping you.

Q. I'm going by train, how do I get to the nearest station and hotel?

  • A. From the south exit of JR Ozone Station nearest station, turn left on the road and go straight. You will see the sign for City Hotel Dome on the right side of the road.It is a 3-minute walk from the south exit of JR Ozone Station.

Q. Is there a parking lot? Can I park a 2-ton truck car?

  • A. Yes. Nagoya is an unrestricted flat parking lot that is rare in the center of Nagoya. 2 ton truck cars to 4 ton truck cars can also be parked. If you wish to use the parking lot, an advance reservation is required.

    【Parking Fee】Available from 11:00 on the day of check-in
    (Reservation required・Free entry and exit)
    ●From ordinary cars to 2-ton trucks・・・¥ 1,000 / night
    ●Large car(More than 2 tons long car)・・・※¥ 2,000 / night ~

    ●There is no parking height limit.
    ●3 to 4 ton trucks, unic cars, buses, etc. can also be parked.

    ※Charges vary depending on the type and size of the car. Please call for details.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Are there any convenience stores or ATMs nearby?

  • A. Yes. FamilyMart is a 1-minute walk from the hotel. There is also a MaxValu (24-hour supermarket) just a 4-minute walk from the hotel.Both have in-store ATMs.

Q. Can I use a credit card?

  • A. Yes. Various credit cards (JCB / Visa / MASTER / AMEX / UC / DC / NICOS / Diners / SAISON / UFJ / UnionPay) can be used.
    ※It may be different from the credit card available for online card payment.

Q. Can I use smartphone payment or electronic money?

  • A. From January 27, 2020, payment with the smartphone payment service "PayPay" has become possible.
    ※Electronic money settlement, including transportation, will be introduced in the future.Please wait a moment now.

Q. Can I change money at the front desk?

  • A. Yes. You can exchange money at the front desk. Depending on the amount, you may not be able to exchange money. ※Foreign currency exchange is not accepted.

Q. Do you have breakfast? What is the format?

  • A. Yes. We offer a free light breakfast.

    【Hours Available, From 6:00 to 9:30】
    ●Bread / boiled egg / coffee

    ※We will give you at the front desk, so please enjoy it in your room.

Q. Can I use the Internet?

  • A. Yes. Free WiFi and wired LAN internet connection is available in all rooms. Wired LAN cables are available for rental (free) at the front desk.

Q. I booked online, how can I confirm, change or cancel?

  • A. If you make a reservation from this website, you can perform various procedures from “Reservation Confirmation / Cancellation” in the top right menu. (* Reservation number and confirmation key are required) Also, if you make a reservation on a reservation site (Rakuten Travel, Jalan net, etc.), please follow the procedures on each reservation site.

Q. Is it possible to make a reservation on the day?

  • A. Yes. You can make a reservation if there is a vacancy on the day. Reservations can be made by phone or via our website.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Is it possible to use during the daytime such as day use?

  • A. Yes. During daytime, rooms can be used for day use.

    Loose day use
    【Available time zone】
    ●From 6:00 to 14:00 (Available for up to 8 hours)

    【Usage fee】
    ●Single Room・・・From 3,900 yen
    ●Double Room・・・From 4,900 yen
    ●Twin Room・・・From 5,900 yen

    ※Settlement is cash only.
    ※Information may not be available depending on availability.

    Please contact the hotel for day use.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Can I apply for a group reservation? Can you hear detailed requests?

  • A. Yes. We accept group reservations by phone. However, it may not be accepted depending on availability. Thank you for understanding in advance.
    Please feel free to contact us for detailed requests as we will consider them as much as possible.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Can I wait for cancellation?

  • A. I am sorry. We do not accept waiting for cancellation. Thank you for understanding in advance.

Q. Is there a cancellation fee?

  • A. The cancellation policy is as follows.
    ●No-show・・・A 100% cancellation fee will be charged.
    ●On the day of arrival・・・A cancellation fee of 80% will be charged.
    ●The day before・・・A 50% cancellation fee will be charged.

Q. Are there any double or twin room types besides singles?

  • A. Yes. There are 22 single rooms, 2 double rooms and 4 twin rooms.

Q. Do you have non-smoking rooms?

  • A. Yes. Non-smoking rooms are available for each room type. As the number of rooms is limited, if there is no vacant room in the non-smoking room, there may be information in the smoking room. In that case, please ask because it will deodorize in advance.

Q. Can I stay in the same room during consecutive nights?

  • A. Yes. For consecutive guests, we will guide you to the same room as much as possible. Please understand that we may ask you to move your room depending on the reservation status.

Q. Is there a discount for consecutive nights?

  • A. Yes. Although it is only accepted by phone, we offer a discount system according to the number of consecutive nights. Please call for details.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Can infants and children stay together? What about the hotel charges?

  • A. Yes. Children can stay together. The price rules for children are as follows.
    ●Children over elementary school age・・・Same as room rate for one adult.
    ●Children under elementary school age・・・free. (Children Staying without Extra Bedding Free)

Q. I have booked 2 rooms. Can I make a room next to each other?

  • A. Yes. We will prepare you to be next to each other as much as possible. However, please understand beforehand that it may not be possible depending on availability.

Q. Can I stay with my pet?

  • A. I am sorry. Pets are not allowed in accordance with our hotel rules. Thank you for understanding in advance.

Q. What time is check-in and check-out?

  • A. Check-in is from 15:00 and check-out is until 11:00.

Q. Is early check-in possible?

  • A. Yes. There is an additional charge, but early check-in is possible. If you wish, please contact us by phone.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Can I extend checkout (late checkout)?

  • A. Yes. Checkout extension is possible. A separate extension fee (700 yen / 30 minutes) will be charged. Depending on the availability of the day, the extension may not be accepted. Thank you for understanding in advance.

Q. Is the front desk open 24 hours a day? Is the entrance open 24 hours a day?

  • A. Yes. The front desk is available 24 hours a day. You can also go out 24 hours a day. Please leave your room key at the front desk when you go out.

Q. Can I check in if I arrive late?

  • A. Yes. Late check-in is possible. (24-hour front desk) However, prior check-in is required for late check-in. If you do not contact us in advance and the time is past 24:00, your reservation may be cancelled. Thank you for understanding in advance.
    City Hotel Dome, Tel: 052-935-1234 (24 hours telephone reception)

Q. Can my accompanying guest check in first?

  • A. Yes. Check-in is possible if you pay for your stay at check-in.

Q. Can you leave my luggage before check-in and after check-out?

  • A. Yes. Luggage can be stored at the front desk before check-in and after check-out. However, please refrain from valuables and raw items.

Q. Is it safe to send my luggage to the hotel in advance?

  • A. Yes. Please fill in the name of the person staying on the form and send it to the hotel address in advance. However, please refrain from valuables and raw items.

Q. Can I send my luggage from the hotel?

  • A. Yes. At the front desk, luggage can be shipped using the Kuroneko Yamato Takkyubin service. (Paper is available at the front desk for both advance payment and cash on delivery)

Q. Can I watch TV in my room for free? Can I watch the Internet video service?

  • A. Yes. All rooms have 32-inch LCD TVs. Although it is only a general terrestrial digital broadcast, you can watch it for free.
    The Internet video viewing service (YouTube, Netflix, Hulu, etc.) does not have facilities that can be watched at the hotel.Please prepare it yourself and connect it to your smartphone / tablet or TV.

Q. Can I charge my phone / smartphone?

  • A. Yes. At the front desk, mobile and smartphone chargers (Andoroid / iPhone / USB TYPE-C) are available for rental (free).Please ask the front desk if you wish.

Q. Can you boil hot water in the room?

  • A. Yes. All rooms are equipped with electric kettle as room facilities.

Q. Do you have an air purifier or a humidifier?

  • A. Yes. Both humidifiers and air purifiers are available for rental at the front desk (free of charge). Please ask the front desk if you wish.

Q. Are there rentals for computers and tablets?

  • A. I am sorry. We do not rent PCs / tablets.

Q. Is there a DVD player in the room facilities and rental listings?

  • A. I am sorry. DVD players are not available as room facilities or rental listings.

Q. Do you have a trouser press?

  • A. Yes. A trouser press is available at the front desk for rental (free). Please ask the front desk if you wish.

Q. Is there an iron / ironing board?

  • A. Yes. Both irons and ironing boards are available for rental at the front desk (free). Please ask the front desk if you wish.

Q. Do you have a coin laundry or cleaning service?

  • A. Yes. There is a coin laundry corner on the first floor of the hotel. (Automatic detergent type・300 yen/30 minutes) Softeners are also sold at the front desk.
    As for the cleaning service, please contact the front desk if you would like the service of the affiliated cleaning shop at the front desk.

Q. Do you have an ice machine?

  • A. I am sorry. We do not have an ice machine.

Q. Do you have vending machines (beverages)?

  • A. Yes. Vending machines (soft drinks) are installed on the 1st and 2nd floors of the hotel. Alcoholic beverages such as beer are sold at the front desk.

Q. What are the room fixtures?

  • A. Room facilities are as follows.
    ●All rooms bathtub
    ●Air conditioning
    ●32-inch LCD TV
    ●refrigerator
    ●Electric pot
    ●Desk lamp
    ●Hairdryer

Q. What are the amenities?

  • A. amenities is as follows.
    ●Shaving (Available at the front desk)
    ●brush (Available at the front desk)
    ●Shaving foam (Available at the front desk)
    ●Toothpaste set
    ●shampoo
    ●rinse
    ●Body soap
    ●bath towel
    ●Face towel
    ●gown
    ●Slippers slippers (disposable)
    Please ask the front desk for additional amenities.

Q. What are the rental listings?

  • A. Rental listings (free) are as follows.
    ●Mobile phone charger
    ●humidifier
    ●Air cleaner
    ●Iron, Ironing board
    ●trouser presser
    ●glass, Cup
    ●Additional hanger
    ●Slippers
    ●Extension cord
    ●LAN cable
    Please ask the front desk if you would like to rent.

Q. I would like to explore the area, can you arrange a taxi?

  • A. Yes. Please ask the front desk if you would like a taxi. A taxi can be arranged at the front desk.

Q. Do you have rental bicycles?

  • A. Yes. Rental bicycles (free) are available. However, please ask the front desk if you would like the number to be limited.

Q. Is there room service?

  • A. I am sorry. We do not have room service. You can use the delivery service (Uber Eats, delivery service Demae-can, etc.) freely, so please order separately from the Internet yourself.

Q. Are there fax transmission and printing services?

  • A. Yes. We accept faxes at the front desk. Please ask the front desk if you wish. Regarding the printing service, we may not be able to respond depending on the content. Thank you for understanding in advance.

Q. Does the hotel have medical services?

  • A. I am sorry. There are no medical services or clinics in the hotel. In addition, pharmaceuticals are not provided for regular medicines in accordance with Article 24 of the Pharmaceutical Affairs Law (permission from the pharmaceutical sales business). Thank you for understanding in advance. If you need help, please contact the front desk.